Corona Virus Updates:
The Shipping time may takes longer than usual, all orders take up to 10 business days for processing before they are showing in the tracking system due to limited staff and border/custom regulations! We are so sorry about that!
We will try our best to push every order to be sent out as soon as possible. Hope everyone will stay safe and fit during this period.
How do you collect my payment?
All payments are collected via Shopify, you can find all the related information here.
What should I know before ordering the Adam Jogger?
Please see full details here.
How do I create an exchange or return?
Please Email email@example.com for an exchange/return confirmation, after a return/exchange is confirmed, you may pack and ship the items back to us via a secured shipping method. Once the item is received by our team, we will confirm your exchange/return via Email. We strongly recommend you to ship your items back with tracking services included. Please know that the shipping cost is non-refundable and we do not cover your return shipping cost.
How long does it take to get a refund?
You will receive the funds from a refund in your account approximately 5–10 business days after the return is confirmed via E-mail we sent to you.
Who covers the return/exchange shipping cost?
For any faulty items including quality issues, we issue a full refund including your return shipping costs. Unfortunately, we do not cover any other exchange/return shipping cost at the moment. We strongly recommend our customers to check the product details and measurement before making the purchase. If you have any questions, please email firstname.lastname@example.org
Where can I return my purchase?
You can return your purchases to our office in Queensland, Australia or warehouse in China, details will be sent when an exchange/return is confirmed via Email.