How do you collect my payment?
All payments are collected via Shopify, you can find all the related information here.
What should I know before ordering the Adam Jogger?
Please see full details here.
How do I create an exchange or return?
Please Email firstname.lastname@example.org for an exchange/return confirmation, after a return/exchange is confirmed, you may pack and ship the items back to us via a secured shipping method. Once the item is received by our team, we will confirm your exchange/return via Email. We strongly recommend you to ship your items back with tracking services included. Please know that the shipping cost is non-refundable and we do not cover your return shipping cost.
How long does it take to get a refund?
You will receive the funds from a refund in your account approximately 5–10 business days after the return is confirmed via E-mail we sent to you.
Who covers the return/exchange shipping cost?
For any faulty items including quality issues, we issue a full refund including your return shipping costs. Unfortunately, we do not cover any other exchange/return shipping cost at the moment. We strongly recommend our customers to check the product details and measurement before making the purchase. If you have any questions, please email email@example.com.
Where can I return my purchase?
You can return your purchases to our office in Queensland, Australia or warehouse in China, details will be sent when an exchange/return is confirmed via Email.